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Policies Online and In-Store

SHED Return Policy

 

You deserve the highest quality customer service and we are committed to offering that while providing products you will use and love forever. Of course, sometimes a return or exchange is necessary. We will do everything we can to make sure you love what you have. We care about your satisfaction and our Customer Care and store teams are always here to help.

Returning Merchandise

We want you to love your Healdsburg SHED items, but if you’re not completely satisfied with your purchase, we will gladly offer an exchange within 30 days from receipt of purchase.

Here are the parameters:

• Proof of purchase is required for a refund.
• Returns will be refunded in the original payment form for the merchandise price, less shipping, and handling.
• Shipping and handling charges are non-refundable unless the item received is damaged, defective, or incorrect.
• Healdsburg SHED does not accept returns on pantry items, special orders, and any sale merchandise.
• Taxes charged are refunded in accordance with state and local laws.
• Returns sent with postage due will be returned to sender.
• Items must be in unused condition and contain their original packaging.

Most items may also be exchanged at our Healdsburg store location if accompanied by a receipt or proof of purchase.

Returning Event Tickets

Welcome to our learning community! As there are many details involved in making our events special, we hope you understand that we must request all ticket sales to be considered final. 

If extenuating circumstances occur, we may accept returns on ticket sales on a case-by-case basis in exchange for store credit up to 48 hours in advance of the scheduled event time. We are sorry, but we are unable to offer any returns or exchanges for store credit within 48 hours of the scheduled event time.

Event tickets are not eligible for cancellation, but should you need to change the guest names on your ticket, or transfer ownership to someone else, please email grange@healdsburgshed.com with your request.

Returning Special Orders

Special order items may only be canceled or changed within 24 hours of placing the order. We cannot accept returns on these items.

Returning Sale Items

Please note that we do not accept returns on sale items.

Order Cancellation

Online product orders may be changed or canceled within 24 hours of submitting the order. We regret that we are not able to modify or cancel orders for in-stock merchandise after 24 hours as your order will have moved to fulfillment.

In some cases, it is possible to cancel back-ordered items on your order, since they are not scheduled for immediate shipment. To change or cancel back-ordered items, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com with your request.

Event tickets are not eligible for cancellation, but should you need to change the guest names on your ticket, or transfer ownership to someone else, please email grange@healdsburgshed.com with your request.

 

 

SHED Shipping Policy

 

Delivery and Processing

Most purchases that are shipped standard ground will ship within 5 business days upon receipt of order and arrive at their destination within 7–12 business days after shipping. Express overnight shipping is available and will ship the same day to arrive within 1-2 business days if the order is received by 12 pm PST, and all items are in stock.

If you have any questions about shipping fees, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.

Please note that items ordered together may not arrive together. Business days do not include national holidays. We are not responsible for events outside of our control, including but not limited to, weather-related delays, work stoppages or delays, or other unexpected circumstances. Please note that some oversized, heavy, and flammable items cannot ship outside the continental US.  International shipments may require additional fees and processing time.

Shipping to Hawaii and Alaska

Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 12–14 business days. Please note that some oversized, heavy, and flammable items cannot ship outside the continental US. Additional fees may apply.

Shipping Internationally

All of our items ship from within the United States. Prices are shown in US dollars. Standard inventoried items shipping internationally are shipped via FedEx or USPS. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Please allow a minimum of 14–16 days for delivery. Additional fees may apply.

 

Shipping Alcohol

By placing your wine order, you represent to us that you are at least 21 years of age.

All wine deliveries require the recipient to be 21 or older and you must be present to sign for the package. FedEx will make three attempts to deliver the package. After the third business day, it will be sent back. Customers are responsible for all charges for shipments that are sent back to SHED. We recommend shipping to a place where you can sign for the package during the day.

At this time, we only ship wine to the state of California and select international locations.

Wine cannot be shipped to a P.O. Box.

All wine will be shipped separately of non-wine items. An additional charge per bottle will be automatically applied to any order containing wine.

Please note that it takes no more than two business days for standard delivery in California from the day that we ship, barring a natural disaster, or any similar large-scale event beyond human control.

 

In-Store Pickup

To buy online and pick up in-store, simply choose “store pick up” when placing your order online, and proceed through checkout.

When your order is ready to be picked up, a member of our client services team will phone or email you. If you place your order during store hours and the item is in stock, we will do our best to fill your order within 24-48 hours. If your item is not in stock, we will notify you immediately with an update of when to expect your order, along with shipping or cancellation options should you prefer.

To pick up your order, please show your order number and a valid photo I.D to one of our team members, and we will collect your package! Unless you call to instruct otherwise, you are the only person authorized to pick up your order. If you’d like someone else to pick up your order, please call us at (707) 431-7433 x 5 and provide that person’s name. Make sure the person picking up your order brings a copy of the order confirmation email (digital or printed), along with their valid photo I.D.

We will hold your paid item(s) for 2 days, beginning from when we contact you to confirm your order is ready for pick up. If you need more time, no problem! Simply call (707) 431-7433 x 5 and let our team know when you’ll be there to pick up your order.

Exchanges or returns on in-store pickup item(s) can be completed at our SHED store. If you are returning a purchase, we’ll refund the amount using your original method of payment.

 

Additional Information

Product Availability

We make every effort to display the most current and accurate product inventory information. If for any reason an item is not available for immediate shipment, we will notify you directly.

Gift Cards

Healdsburg SHED Online Gift Cards are delivered to the purchaser’s inbox within 4-6 hours of purchase. They are available exclusively for digital use only on our online store.  If you receive an online gift card but wish to use it in-store at our Healdsburg location, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.

Healdsburg SHED in-store gift cards ship free of charge unless overnight shipping is requested. They are available exclusively for use in our location at 25 North Street, Healdsburg, CA. If you receive an in-store gift card but wish to use it online, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.

Gift or Special Messages

Thank you for choosing to send your gift from us!  We have reserved a spot on our checkout page for you to leave a personal note or message for your recipient. If you’d like that note to be handwritten, please contact us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com within 24 hours of placing your order and we will happily include one on your behalf.

Payment

Payment is charged to your credit card once your order is placed. Additional shipping surcharges may apply to some large and heavy items. Should this apply, a member of our team will contact you to discuss additional fees and options.

All prices are in US dollars and are subject to sales tax for residents of California in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items. Healdsburg SHED makes every effort to ensure the accuracy of the website. Omissions and errors are subject to correction.

 

SHED Privacy Policy

This Privacy Policy covers SHED’s treatment of personally identifiable information (“Personal Information”) that SHED gathers when you access the website and when you use SHED’s services. This policy does not apply to the practices of companies that SHED does not own or control, or to individuals that SHED does not employ or manage.

 

What Personal Information Does SHED Collect?

The information we gather from customers enables us to personalize and improve our services. We collect the following types of information from our customers:

Personal Information You Provide to Us:

We receive and store any information you enter on our Website or provide to us in any other way. The types of Personal information collected include your full name, email address, mobile phone number, credit card and/or other payment information, IP address, browser information, username, password and any other information necessary for us to provide our services. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The Personal Information you provide is used for such purposes as answering questions, sending product updates, and communicating with you about SHED’s products and services, including specials and new features.

Personal Information Collected Automatically:

  • We receive and store certain types of information whenever you interact with our Website or use our services. SHED automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.
  • Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Website and its components, similar to TV ratings that indicate how many people watched a particular show. The company only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Website or services so that we can make the Website appealing to as many customers as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Website or services. We share this type of statistical data so that our partners also understand how often people use the Website or services, so that they, too, may provide you with an optimal online experience. Again, Company never discloses aggregate information to a partner in a manner that would identify you personally.

E-mail Communications:

We often receive a confirmation when you open an email from SHED if your computer supports this type of program. SHED uses this confirmation to help us make emails more interesting and helpful. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. When you receive an e-mail from SHED, you can opt out of receiving further e-mails by following the included instructions to unsubscribe.

 

What About Cookies?

  • Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors’ experiences, to learn more about their use of the Website and to improve quality.
  • Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Website’s most attractive features.
  • Ads appearing on the Website may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Company and does not cover the use of cookies by any advertisers.

 

Will SHED Share Any of the Personal Information it Receives?

Personal Information about our customers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only as described below.

Affiliated Businesses We Do Not Control: We anticipate that we may become affiliated with a variety of businesses and work closely with them. In certain situations, these businesses may sell items to you through the Website. In other situations, SHED may provide services, or sell products jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share your Personal Information that is related to such transactions with that affiliated business.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you.   Unless we tell you differently, SHED’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.

User profiles: User profile information including users’ name, email address, and other information you enter (“User Submissions”) may be displayed to other users to facilitate user interaction within the Website. Email addresses are used to add new User Submissions to user profiles and to communicate through User Submissions. Users’ email addresses will not be directly revealed to other users by SHED, except, when the user is “connected” to another user via a shared group membership, or an invitation, or if the user has chosen to include their email address in their User Profile.

Communication in response to User Submissions: As part of the Website and services, you will receive from SHED email and other communication relating to your User Submissions. You acknowledge and agree that by posting such User Submissions, SHED may send you email and other communication that it determines in its sole discretion relate to your User Submissions.

Promotional Offers: We may send offers to you on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send an email with your request to be@healdsburgshed.com

Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if SHED or substantially all of its assets were acquired, or in the unlikely event that SHED goes out of business or enters bankruptcy, customer information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of SHED may continue to use your Personal Information as set forth in this policy.

Protection of Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of SHED our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties and will be able to prevent the sharing of this information.

 

Is Personal Information About me Secure?

Your Company account Personal Information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

SHED endeavors to protect user information to ensure that user account information is kept private, however, SHED cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Website contains links to other sites. SHED is not responsible for the privacy policies and/or practices on other sites. When linking to another site you should read the privacy policy stated on that site. This Privacy Policy only governs information collected on the Website.

 

What personal information can I access?

SHED allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list will change as the Website changes.

  • Real name
  • Account and user profile information
  • Credit card and/or other payment information
  • User e-mail address
  • User mobile phone number
  • Username and password
  • User preferences

 

What Choices Do I Have?

  • As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain features of the Website and services.
  • You are able to add or update certain information on pages, such as those listed in the “What Personal Information Can I Access” section above. When you update information, however, we often maintain a copy of the unrevised information in our records.
  • You may request deletion of your Company account by sending an e-mail to be@healdsburgshed.com Please note that some information may remain in our records after deletion of your account.

 

Changes to this Privacy Policy

SHED may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been first posted.

 

Questions or Concerns

If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at be@healdsburgshed.comWe will make every effort to resolve your concerns.

You may contact SHED at the following address:

Healdsburg Shed LLC

25 North Street

Healdsburg, CA 95448

be@healdsburgshed.com

Last updated and effective November 15, 2018

SUBTOTAL

Excluding tax & shipping