Field Notes, Healdsburg

Healdsburg Store Closing: FAQ

Healdsburg Store Closing

It is with great sadness that we announce that our Healdsburg store is closing at the end of December 2018. Our last full day operating the Café and Fermentation Bar, Larder and Pantry, Housewares and Garden will be Monday, Dec. 31. We will be open daily from 8am to 6pm until then.

We will reopen briefly in 2019 on January 9th to 27th just for Coffee Bar service and for customers to shop our retail floor. Our online store operations at healdsburgshed.com will remain unchanged.

Closing the Healdsburg store was a hard decision for owners Doug Lipton and Cindy Daniel to make. “After much consideration and experiencing a tough retail year following the 2017 Sonoma County fires, we have made the very difficult decision to close the Healdsburg brick-and-mortar version of SHED,” Doug said.

Cindy adds, “We’re proud of what we’ve accomplished with our community and thankful to the residents of Healdsburg who have been so supportive over the past five-and-a-half years. We are truly grateful for our incredible employees who have been integral to creating and sharing all aspects of SHED with visitors and customers.”

Healdsburg SHED opened in April 2013 to celebrate good farming, good cooking, and good eating. That ethos and the products that support it will remain online. Only the Healdsburg brick-and-mortar business will shutter.

Change brings questions. We’ve tried to anticipate some of yours here. 

I have tickets for an event in 2019. Will the event still be held?

No, all of the public events in our Modern Grange for 2019 have been canceled. You should have been contacted by now and given a full refund. Our apologies for the inconvenience!

I had been planning to host a private event at Healdsburg SHED in 2019. Will you be able to accommodate me?

We’re sorry, but all private events scheduled on or after Feb. 1, 2019, are canceled. Our events manager will be in touch to refund any deposits or other monies as appropriate and to make recommendations to help you rearrange your event elsewhere.

I have a SHED gift card. Will it still be honored?

Absolutely! Physical gift cards are available for in-store redemption through Dec. 31, 2018. If you have a remaining gift card balance, it will be transferred to a digital store credit and available for online use after Feb. 15, 2019.

If you have an online SHED gift card, please continue to simply shop online with us. While our brick-and-mortar Northern California store will close, our online store will remain stocked and open.

I’ve ordered holiday gifts from your store for out-of-town friends and relatives. Will those gifts still be shipped and delivered?

Yes! If you bought your gifts from our Healdsburg store and arranged to have them shipped, they will be unaffected by our change. Gifts purchased online will be unaffected by the Healdsburg store’s closure.

What if a gift I give needs to be returned? Can the recipient handle this via your website when your Healdsburg store is closed?

Of course. We will accept gift returns for an online store credit, and all other general product returns within 14 days of receipt of the item. Unless your item has been received damaged or broken due to misshipment and packaging, we do not at this time cover the cost for return shipments.

I have reservations for your Café in December. Will they be honored?

We look forward to welcoming your party to our Café in December. All operations will remain active through the end of business on Monday, Dec. 31.

I have reservations for your Café after December 2018. Will they be honored?

Our Café will close permanently after service ends on Dec. 31, 2018. Reservations for 2019 are suspended. Our apologies for the inconvenience. Please give us a call if you’d like suggestions for other places to dine in Healdsburg. Our community is fortunate to have excellent eateries at every price point.

I love the fresh selections in your produce section. Where will I be able to find this kind of food now?

Thank you for wanting to support farmers! It’s so important to us. Locally, the Santa Rosa Original Certified Farmers’ Market at the Luther Burbank Center for the Arts is year-round, rain or shine, on Wednesday and Saturday mornings until 1pm. Our own beloved Healdsburg Farmers’ Market runs  Saturdays, May 5-Nov. 24, 2019, at the parking lot across from our store and on Tuesdays, from May 29, 2019, on the Healdsburg Plaza.

I purchased just two settings of your stoneware dinnerware for my son and his new wife, intending to add to their set over the years. Will I still be able to find it?

Yes! In addition to our carefully curated retail collection from around the world, we will continue to offer such legacy and proprietary merchandise as the SHED dinnerware set and our Pantry line of house-made spices and salts.

I have enrolled in your registry and my wedding isn’t until June of 2019. Will my guests be able to shop our requested items?

Congratulations on your upcoming nuptials! And worry not: Our registry already lives online and nothing about it will change.

How will I know when you have new items or have a sale or otherwise update your online inventory?

Please sign up for our newsletter. We’ll keep you apprised of sales and new items and you can make purchases directly from the links within it.

I’ve always enjoyed your blog posts and recipes, interviews and profiles. Will those go away, too?

We love our blog and Learn sections, too! Education is an incredibly important component of what we do, and we are committed to continuing to create fresh content for our website. Subscribing to our newsletter will alert you to new posts.

Have a question we haven’t anticipated? Email us and we’ll do our best to get it answered!