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Shipping and Returns Policy Online and In-Store

 

Return Policy

We pride ourselves on providing the highest quality customer service and are committed to offering product you will use and love forever. However, we know that sometimes a return or exchange is necessary, and we will do everything we can to make sure you love what you have. We care about your satisfaction, and our Customer Care and store teams are always here to help.

Returning Merchandise

We hope you love your Healdsburg SHED items. If you’re not completely satisfied with your purchase, we will gladly offer an exchange within 30 days from receipt of purchase.

Proof of purchase is required for a refund. Returns will be refunded in the original payment form for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective, or incorrect.

Healdsburg SHED does not accept returns on pantry items, special orders, and any sale merchandise.

Taxes charged are refunded in accordance with state and local laws. Returns sent with postage due will be returned to sender. Items must be in unused condition and contain their original packaging.

Most items may also be exchanged at our Healdsburg store location if accompanied by a receipt or proof of purchase.

Returning Event Tickets

We are happy you have decided to be a part of our learning community!  Since there are many working parts and details necessary to make our events special at SHED, we hope you understand that all ticket sales are considered final sale.  

If extenuating circumstances occur, on a case-by-case basis we may accept returns on ticket sales in exchange for store credit, up to 48 hour in advance of the scheduled event time.  We are unable to offer any returns or exchanges for store credit within 48 hours of the scheduled event time.

Returning Special Orders

Special order items are made to order and may only be canceled or changed within 24 hours of placing the order. We do not accept returns on these items.

Final Sale and Clearance Items

Please note that all sale items are final.  We do not accept returns on these items.

Order Cancellation

Online product orders may be changed or canceled within 24 hours of submitting the order. We regret that we are not able to modify or cancel orders for in-stock merchandise after 24 hours, since your order will have moved to fulfillment.

In some cases, it is possible to cancel backordered items on your order, since they are not scheduled for immediate shipment. To change or cancel backordered items, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com with your request.

Event tickets are not eligible for cancellation, but should you need to change the guest names on your ticket, or transfer ownership to someone else, please email grange@healdsburgshed.com with your request.

 

 

SHIPPING POLICY

Delivery and Processing

Most purchases that are shipped standard ground will ship within 5 business days upon receipt of order, and arrive to their destination within 7–12 business days after shipping. Express overnight shipping is available, and will ship same day to arrive within 1-2 business days if the order is received by 12pm PST, and all items are in stock.

If you have any questions about shipping fees, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.

Please note that items ordered together may not arrive together. We ship to the US and Canada only. Unfortunately, we cannot ship to PO or APO boxes at this time. Business days do not include holidays. We are not responsible for events outside of our control, including but not limited to, weather-related delays, work stoppages or delays, or other unexpected circumstances.

Shipping to Hawaii and Alaska

For shipments to Alaska and Hawaii, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.  Expedited delivery and freight delivery is not available to these areas. Your order should arrive in approximately 12–14 business days. Please note that some oversized, heavy, and flammable items cannot ship outside the continental US.

Shipping to Canada

All of our items ship from within the United States. Prices are shown in US dollars. Standard inventoried items shipping to Canada are shipped via FedEx International. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Please allow 14–16 days for delivery.

International Orders

Unfortunately, we cannot ship to the US Territories or foreign countries other than Canada. If you would like to purchase, but are located outside of these designated shipping regions, please email ship@healdsburgshed.com to discuss options.

PO Boxes and APO Boxes

Our apologies, but we cannot ship to PO or APO boxes at this time. All orders must be shipped to a physical address.

 

 

ADDITIONAL INFORMATION

Product Availability

We make every effort to display the most current and accurate product inventory information. If for any reason an item is not available for immediate shipment, we will notify you directly.

Gift Cards

Healdsburg SHED online gift cards are delivered to the purchaser’s inbox within 4-6 hours of purchase. They are available exclusively for use on our online store.  If you receive an online gift card, but wish to use it at our Healdsburg location, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.

Healdsburg SHED in-store gift cards ship free of charge unless overnight shipping is requested. They are available exclusively for use in our location at 25 North Street, Healdsburg, CA. If you receive an in-store gift card, but wish to use it online, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.

Gift or Special Messages

Thank you for choosing to send your gift from Healdsburg SHED.  A section provided on the checkout page will prompt you to leave a note or message for your recipient.  Please contact us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com within 24 hours of placing your order and we will happily include a handwritten note on your behalf.

Payment

Payment is charged to your credit card once your order is placed. Additional shipping surcharges may apply to some large and heavy items. Should this apply, a member of our team will contact you to discuss additional fees and options.

Pricing Policy

All prices are in US dollars and are subject to sales tax for residents of California in accordance with state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items. Healdsburg SHED makes every effort to ensure the accuracy of website. Omissions and errors are subject to correction.

 

 

CONTACT US

We look forward to speaking with you. For assistance, please call us at 707.431.7433 x303 between 9am-5pm PST, Monday through Friday, or email ship@healdsburgshed.com.

SUBTOTAL

Excluding tax & shipping